We don't train on your data. We don't sell it. Here's the full detail.
Askback ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, including our website, browser extension, and other related platforms (collectively referred to as the "Services"). By using the Services, you consent to the practices described in this Privacy Policy.
Account Information: When you create an account with Askback, we collect your name, email address, and authentication details.
Usage Information: We collect information about how you use the Services, such as the features you access, the actions you take, and the date and time of your activities. This includes information about your device, browser type, and IP address.
Communication Information: If you contact us through email or other communication channels, we will collect the information you provide in your messages, including your name, contact details, and the content of your inquiries.
When you use Askback to save highlights, pages, PDFs, or other content, this data is stored securely to provide the Services to you. We do not train AI models on your saved content. We do not sell or share your saved content with third parties.
Analytics and Performance Data: We use analytics tools to collect non-personal information about the performance of the Services, such as page load times and error rates. This information helps us improve the quality and performance of the Services.
We use your personal information to create and manage your account, provide you with access to the Services, and deliver the features and functionality you request.
Your usage information helps us understand how you interact with the Services, identify areas for improvement, and develop new features.
We may use your contact information to send you important updates, announcements, and administrative messages related to the Services, such as service changes, security alerts, and legal notices.
We use analytics tools to analyze usage patterns and trends. This helps us gain insights into user behavior and make data-driven decisions to improve the Services.
Essential cookies are required for the proper functioning of the Services. These cookies enable you to access and use the basic features, such as logging in and navigating between pages.
Analytics cookies help us analyze how you use the Services and improve their performance. These cookies collect information such as the number of visitors, pages visited, and time spent.
We may share your personal information with third-party service providers (such as Google Cloud, Stripe) who assist us in operating the Services. These service providers are contractually obligated to protect your personal information and use it only for the purposes for which it was shared.
We do not share your saved content (highlights, clips, documents) with any third party except to process your AI queries. AI queries are sent to our model providers to generate responses, but your library is not used for model training.
We may disclose your personal information if required to do so by law, regulation, or legal process, such as a court order, subpoena, or government investigation.
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer.
We will retain your personal information for as long as your account is active or as needed to provide you the Services.
Account and saved content: Retained as long as your account is active. Upon account deletion, your data is permanently removed within 30 days.
Usage and analytics data: Retained for 12 months, then anonymized or deleted.
Communication records: Retained for 2 years from the date of the last communication.
We do not sell your personal information to third parties for monetary consideration. We do not train AI models on your data. Your library is yours.
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encryption, access controls, and secure infrastructure. However, no security system is 100% secure, and we cannot guarantee absolute security.
You have the right to:
To exercise these rights, contact us at support@askback.app.
The Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it as soon as possible.
We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on our website and indicate the date of the last update. Your continued use of the Services after the effective date constitutes your acceptance of the changes.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: support@askback.app